Monday, May 29, 2006

Additional Information on v1 Extenders/Vista

As promised from my previous blog posting on v1 Extenders and Vista, more information about Extender functionality and Vista from the Vista Beta 2 Release notes...

Q: Will my current Media Center Extender be obsolete once Windows Vista PCs are available?

A: As Windows Media Center Edition has reached well over 10M units and become a popular way to PVR TV and download movies, there have been greater demands and requests from content providers (Hollywood Studios, cable and satellite TV providers, and TV industry groups) to make the Windows Media Ecosystem more secure than was present in Windows XP. In Windows Vista, there are new architectural elements present to safeguard the rights of content owners. These architectural elements require associated new elements on the side of Media Center Extenders in order to continue to work in the highly protected environment. Customers of XBOX 360 will have their box updated by Vista automatically. When we get closer to the Windows Vista timeframe we will announce a program to make sure that early adopters who purchased a v1 Media Center Extender (from Linksys or HP) are accommodated. Current XBOX v1 Extender customers are encouraged to upgrade to XBOX 360 if they wish to ensure compatibility with both Windows Vista and Windows Media Center Edition 2005.

What does this mean?

  • Those with Xbox 360s will be fine (The .xex file that will provide Extender functionality for the Xbox 360 will be updated for Vista);
  • Those with HP x5400 and Linksys WMCE54AG extenders will need to get new extenders (either an Xbox 360 or a v2 Extender) for use with Vista. There will be a program to accommodate these people announced closer to Vista's launch date. Alternatively, they can continue to use Windows Media Center Edition 2005; and,
  • Those with Xbox v1 Extenders will need to get new hardware (either an Xbox 360 or a v2 Extender if they want to use Extender functionality with Vista). Alternatively, they can continue to use Windows Media Center Edition 2005.

10 comments:

Anonymous said...

Any updates on the v1 linksys/hp exchange program???

Jason said...

None that I know of yet.

wingdam said...

Vista's now up and MS seems to have forgotten about the V1 owners.
Any news yet?

Steve Sabin said...

Attached see the transcript of a chat I had with a Linksys support technician. It appears that they ARE going to support Vista with the WMCE54AG, but no definitive date has been established yet.

*****************

Hi, my name is Nurodin (24931). How may I help you?

steve: I am interested in upgrading to Windows Vista but the WMCE54ag is not yet supported. I have received conflicting information from Linksys as to whether this hardware will eventually be supported. When I checked earlier I was told it would eventually be supported.

Nurodin (24931): Since technology is changing, the Vista and WMCE54AG will eventually be supported. I mean linksys will make for firmware or hardware that would suit or would be compatible.

Nurodin (24931): Our linksys might be looking or working onto this already.

Nurodin (24931): There is no definitively time when it will be available.

steve: Can you please make certain of this? I have gotten different answers each time I check w/ Linksys. I would like to know two things: 1) A definite yes/no about whether it will be supported 2) an approximate date if known

Nurodin (24931): There is no definitive time when it will be available, but eventually they will create an upgrade for this device with together Vista.

Nurodin (24931): I mean with or together with the Windows Vista.

steve: Where was this information available (about having an eventual upgrade)? I have asked 3 times now and gotten different answers, so I want to be absolutely certain. Did you get this answer directly from the hardware sustaining engineers?

Nurodin (24931): Yes, we did get this personally from our linksys technician and engineers.

steve: Hmmm. Pardon me for being skeptical. I just want to make sure. I have asked 3 times now. Twice I was told "yes" but when I asked again recently I was told emphatically "no" it would not be supported and I would have to get a new media center extender. You can understand why I would not want to spend another $300...especially since it is only 18 months old.

Nurodin (24931): I understand that part, Steve.

Nurodin (24931): My answer is yes we have or will have a support for the Vista and WMCE54AG but like I said there is no definitive time when it will be available.
steve: thank you

Nurodin (24931): You're welcome. Would there be anything else?

steve: no

Nurodin (24931): Okay. Again, this has been Nurodin (ID 24931). Feel free to contact us if you require further assistance. And please don't forget to log-out. Have a great day and take care!

Jason said...

I'm sorry that I'm skeptical about this claim, but I'll believe it when I see it.

Anonymous said...

Hi, my name is Rhose Marie H. (22753). How may I help you?

Dan: hi, I have the WMCE54AG but it doesn't work with vista... is there plans for this?

Rhose Marie H. (22753): Hello Dan!

Dan: i heard rumors of it getting a firmware update, but i thought i'd double check

Rhose Marie H. (22753): Linksys will provide support for the Microsoft Windows Vista operating systems on select products. However, some Linksys products may require driver or firmware upgrades as a necessary step to assure the highest possible level of quality and compatibility with Windows Vista.

Updates may not be immediately available for all supported products and some products released prior to the launch of Windows Vista may not be upgradeable at any point. A full list of supported products is available at: http://www.linksys.com/vista.

Dan: do you know if my specific product will receive a firmware upgrade at some point? It is not on that list

Rhose Marie H. (22753): Unfortunately, the device which are not listed will not be supporting Vista and there is no upgrade available for it. I apologize about that, Dan.

Dan: can you take a look at a chat transcript i found? I will paste here...

Rhose Marie H. (22753): Okay.

Dan: this is from someone else with the same product

Dan: I was informed by two different Linksys Tech Support persons todaythat it WILL be supported via a firmware upgrade. They told me a
firmware upgrade for the WMCE54AG would be available by the end of
March 2007 via a phone call to the Linksys tech support center (my
case # 070221-013245). Later, I confirmed by asking the same question
via a chat session. Attached is a transcript:

Hi, my name is Nurodin (24931). How may I help you?

I am interested in upgrading to Windows Vista but the WMCE54ag is not
yet supported. I have received conflicting information from Linksys as
to whether this hardware will eventually be supported. When I checked
earlier I was told it would eventually be supported.

Nurodin (24931): There is no definitively time when it will be available.

Can you please make certain of this? I have gotten different answers
each time I check w/ Linksys. I would like to know two things: 1) A
definite yes/no about whether it will be supported 2) an approximate
date if known

Nurodin (24931): There is no definitive time when it will be
available, but eventually they will create an upgrade for this device
together with Windows Vista.

Where was this information available (about having an eventual
upgrade)? I have asked 3 times now and gotten different answers, so I
want to be absolutely certain. Did you get this answer directly from
the hardware sustaining engineers?

Nurodin (24931): Yes, we did get this personally from our Linksys
technician and engineers.

Hmmm. Pardon me for being skeptical. I just want to make sure. I have
asked 3 times now. Twice I was told "yes" but when I asked again
recently I was told emphatically "no" it would not be supported and I
would have to get a new media center extender. You can understand why
I would not want to spend another $300...especially since it is only
18 months old.

Nurodin (24931): I understand that part, Steve. My answer is yes we
have or will have a support for the Vista and WMCE54AG but like I said
there is no definitive time when it will be available.

Thank you

Nurodin (24931): You're welcome. Would there be anything else?

No

Nurodin (24931): Okay. Again, this has been Nurodin (ID 24931). Feel
free to contact us if you require further assistance. And please
don't forget to log-out. Have a great day and take care!

Rhose Marie H. (22753): I really apologize about that, Dan. Those devices that are not listed on the website will really not support Vista. It is not supported by the device. I already verified this information from my Team Lead.

Dan: ok, interesting... thanks for your help

Rhose Marie H. (22753): You are welcome, Dan.

Rhose Marie H. (22753): Is this any other Linksys device that I can help you with today?

Dan: no thanks

Dan: disconnected

Rhose Marie H. (22753): disconnected

Jason Tsang said...

For those of you looking for an update on the V1 vs Vista issue, see the blog entry v1 Extenders - No rebate program .

Anonymous said...

Latest response from Linksys

Hello Craig,


The WMCE54AG is already a discontinued product to give way to a newer technology. Linksys may no longer be able to release a driver for that said device.

Thank you and have a nice day!


Sincerely,


Enryl (Badge ID 25606)
Linksys- A Division of Cisco Systems, Inc.
Website: www.linksys.com

Jason said...

There's not going to be an updated version of the V1 Extender firmware (from Microsoft or in turn, Linksys) that will make it work for Vista.

That's the bottom line. I knew the previously posted claim from Linksys was a red herring. To think otherwise is hopeless optimism.

My advice, ebay that v1 Extender immediately if you wish to recoup your expenditure on that device. Otherwise, stick with MCE2005+V1 Extender.

Chad said...

I totally believe that Linksys will NOT update this thing..If I'm wrong then maybe I'll get Vista. I have JUST purchased WMCE54ag and am looking forward to using it with MCE2005 for atleast 2 years. My advice, don't jump on Vista until its mature. The reason why Extenders took a nose dive was because you can build a PC for the same price. Just my 2cents.