Over the last few days, some people have encountered an issue with Windows Live Messenger where they are unable to properly Add Contacts to their contact list.
You would be able to goto the Add Contacts area of Windows Live Messenger, and fill in the appropriate Windows Live ID contact and then see the added contact in the Contacts list; however, when you open the Conversation Window, you'd see a prompt similar to below where you are told to click on a link within the Information bar to add the contact to your Contact List.
The problem is that you try clicking that link, absolutely nothing happens!
I contacted Jonathan Kay, a Windows Live Messenger MVP, who is the best source of Messenger-related issues that I know of, about this issue and he said it unfortunately has been an issue that has been plaguing a lot of Windows Live Messenger users lately. Apparently, he believes that something has run amuck in the contact store that Windows Live Messenger uses.
Fortunately, being the resource that he is, he had a solution to fix this issue.
- Shut down Messenger entirely by right-clicking on its icon in the system notification area and choose 'Exit'
- Download and run the following .reg file - http://messenger.jonathankay.com/downloads/remove_wlmpolicies.reg
- Sign back into the Messenger network.
It may take 30-40 seconds after signing in before you see any changes.
What does this fix do? It basically compels Windows Live Messenger to rebuild your contact store. For those of you who don't want to run the above .reg file, you can achieve the same result by deleting the Policies key under the following Registry branch HKEY_CURRENT_USER\Software\Microsoft\MSNMessenger\ (make sure you close Windows Live Messenger first, prior to deleting the key).
Unfortunately, this is the kind of issue that you that you are suffering from until you actually try adding someone, but hopefully, this information will prove useful if you do run into this issue.
Many thanks to Jonathan for helping me out with this issue.
Update: November 15, 2006 - If you are having problems signing into the Windows Live Messenger network, or you are having issues seeing your contact list, the abovementioned fix can resolve some of the causes of those issues as well. If you are having trouble with signing in, or your contact list is missing, try the above fix. Even if it doesn't work, no harm will come from deleting the key, as it will be re-populated as/when necessary.
Microsoft, technology, Windows Live Messenger