We use 3web as our Internet Provider. Their Gold Cable package offers speeds of 6 Mbps download, 800 Kbps upload at a cost of $29.99. Rogers on the other hand offers an identical speed package (Extreme) at a cost of $51.95.
It is known that Rogers and 3web share certain infrastructure in the Toronto area, so in theory, service levels should be identical. Given this information, it would seem to be a no-brainer that one would go with 3web and save $20 per month.
How is 3web able to offer such savings? In addition to sharing certain infrastructure, 3web also does not have as great a customer support presense compared to Rogers. It is harder to get in touch with technical support, and they are not open 24 hours. From my prespective, as long as the connection is up, I don't particularly need any other help, so again, saving $20 a month would be the logical choice.
This weekend, 3web suffered an outage that left many consumers without internet for an extended amount of time (down for up to 3 days). Based on dslreports.com forum postings here, here and here, it would seem that Rogers botched a route, and they did not (care to) take action on it for three days.
I wonder if this is a ploy by Rogers to try to convince 3web cable users to switch back. It is rather stressful to not have Internet access for 3 days. Who do we blame here? 3web or Rogers? 3web for not delivering a service that I have paid for, or Rogers for essentially screwing 3web by not fixing the issue? DSL isn't really a good choice where I live, so is it worth it for me to switch back to Rogers to pay $20 extra a month to ensure that my Internet doesn't go down for three days (something that shouldn't happen anyways)?
What do you think?
Personal, Internet, Rogers, 3web